I'm very pleased with HostPenguin and i have been there for nearly 12 months this The month of january 5, 2010. The typical support response when i have used them continues to be about 10-fifteen minutes for any reply. Its better then my last provider who'd wait days.
I purchased a WHMCS intergration to my joomla! site. Information and also the bill was completed 28/7-2010. This type of service includes a 72 hour Garantee. I've seent any progress and they don't react to my support ticket.
Avrage of 20 minuts ? Baloney. It has been 4 days since a authored for them.
So at this time I dont recommend the corporation.