I believe when you have to pay to have an unmanaged VPS, it's fair that you will get under fundamental software support, and also you should not expect any software assistance.

I'd Burst.net for around 3 years. I've hardware and network problems every three several weeks, resulting in the problem where my websites, user interface and designs are bumped out for days. Another frequent problem I experienced wasn't getting use of Plesk control panel's license because of an INVALID license supplied by Burst.net. Additionally they unsuccessful to charge me and stopped my account.

It's irritating chasing after burst.net for help (through tickets, phone, ichat, etc.)...they take days to reply to, and days to obtain the server back online. Most occasions I wound up investing hrs reconfiguring totally reset configurations.

Burst.net hardware isn't stable, and they're not reliable.
I believe when you have to pay to have an unmanaged VPS, it's fair that you will get under fundamental software support, and also you should not expect any software assistance.

I'd Burst.net for around 3 years. I've hardware and network problems every three several weeks, resulting in the problem where my websites, user interface and designs are bumped out for days. Another frequent problem I experienced wasn't getting use of Plesk control panel's license because of an INVALID license supplied by Burst.net. Additionally they unsuccessful to charge me and stopped my account.

It's irritating chasing after burst.net for help (through tickets, phone, ichat, etc.)...they take days to reply to, and days to obtain the server back online. Most occasions I wound up investing hrs reconfiguring totally reset configurations.

Burst.net hardware isn't stable, and they're not reliable.

Seems like there's more for this story then you're letting on...

Plesk licenses don't just cease working after they work initially. Should you reinstalled the body,, and Plesk had an instantly up-to-date license key version, and also you attempted to use a classic version, obviously it might say expired, and you should get yourself a more recent key. I am wondering should you have had a VPS service, and never a Devoted Server, which could cause you re-setting up yourself, after which not recognizing you possessed a more recent Plesk key version compared to original one you'd.

Should you be not receiving billed, perhaps you should have informed us, rather than attempting to make the most of might pull off free service, then playing dumb whenever we cancelled something i was not receiving taken care of. On your part proclaiming that we stopped your bank account, my stomach feeling is the fact that there's far more here than you're letting on---as though we didn't ask you for, we'd just discontinue service without first attempting to invoice you and also obtain the account compensated. Should you did not repay what you owe, Only then do we might have stopped your merchandise. Your claim is very fishy on that one...

We haven't had major network issues in more than 3 years now, since our entire network was upgraded/changed and new network engineering staff hired. Stomach feeling once again is you were built with a VPS, and for the most part your node was going through slowness to complete your usage or using other clients discussing exactly the same node.

Provide ticket number(s), and let's wait and watch particulars of the claims, and find out precisely what really happened the truth is.
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Plesk licenses don't just cease working after they work initially.
I must disagree. The Plesk updates sometimes fail, as well as your license key expires. Will still be valid, actually, however the computer does not realize that since the update/renewal unsuccessful. That occurs maybe once every 2 yrs to some server. Spread across several servers, it takes place about 1-2 occasions each year for me personally. The host usually can repair it, when not my very own license.
Seems like there's more for this story then you're letting on...

Plesk licenses don't just cease working after they work initially. Should you reinstalled the body,, and Plesk had an instantly up-to-date license key version, and also you attempted to use a classic version, obviously it might say expired, and you should get yourself a more recent key. I am wondering should you have had a VPS service, and never a Devoted Server, which could cause you re-setting up yourself, after which not recognizing you possessed a more recent Plesk key version compared to original one you'd.

Should you be not receiving billed, perhaps you should have informed us, rather than attempting to make the most of might pull off free service, then playing dumb whenever we cancelled something i was not receiving taken care of. On your part proclaiming that we stopped your bank account, my stomach feeling is the fact that there's far more here than you're letting on---as though we didn't ask you for, we'd just discontinue service without first attempting to invoice you and also obtain the account compensated. Should you did not repay what you owe, Only then do we might have stopped your merchandise. Your claim is very fishy on that one...

We haven't had major network issues in more than 3 years now, since our entire network was upgraded/changed and new network engineering staff hired. Stomach feeling once again is you were built with a VPS, and for the most part your node was going through slowness to complete your usage or using other clients discussing exactly the same node.

Provide ticket number(s), and let's wait and watch particulars of the claims, and find out precisely what really happened the truth is.
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Not to imply the client is appropriate, however i think it is funny that you simply blame it on him standing on a vps.
the majority of the burstnet complaints i've come across on wht happen to be baloney so he's most likely right.


Not to imply the client is appropriate, however i think it is funny that you simply blame it on him standing on a vps.
Because you stat you've over 3 years' business with BurstNET and problem appears happening every 3 several weeks, how may you keep your relationship together?
In searching in the OP's tickets, most - if not completely - from the Plesk issues had different causes. For instance, in 04/2010, the customer (or his admin/staff) went upgrading that was found to interrupt the Parallels Panel web-engine

Another problem was associated with an issue in communication between your Manager (billing and automation software) and Plesk.

In June, the OP posted multiple Plesk orders and cancellations, so Plesk was installed and removed multiple occasions.

The newest problem - the one which motivated this thread - wasn't associated with Plesk whatsoever. Because it works out, the payment made toward the final invoice was short $.10. Because the product is automated and also the client didn't e mail us as he had received past due invoice notices along with a suspension warning, the vps was disabled. Had the customer approached us upon delivery of the first past due notice, this might have been easily fixed. Rather, the problem led to automatic vps termination. Our customer support employees are presently trying to utilize the OP to exchange the server.
Because you stat you've over 3 years' business with BurstNET and problem appears happening every 3 several weeks, how may you keep your relationship together?
I am unable to agree more. If you're not happy, you shouldn't stay for lengthy time period, like three years!!
Because you stat you've over 3 years' business with BurstNET and problem appears happening every 3 several weeks, how may you keep your relationship together?
I am unable to agree more. If you're not happy, you shouldn't stay for lengthy time period, like three years!!
Clearly I have to repeat myself, because both of you think before to see all of the posts within this thread...

There's more towards the story compared to client let on...as described by on in our other BurstNET reps within this thread. His ongoing/random issues are Plesk issues, NOT BurstNET issues...and would occur at any host he went Plesk at. Clearly that's why he remained for 3 years then....NOT because i was supplying bad service. Another issues were their own doing: multiple duplicate(?) orders/cancels, non-payment entirely, etc...

Stop getting "selective reading through syndrome", and searching for an issue where these is none...
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Seems like there's more for this story then you're letting on...

Plesk licenses don't just cease working after they work initially. Should you reinstalled the body,, and Plesk had an instantly up-to-date license key version, and also you attempted to use a classic version, obviously it might say expired, and you should get yourself a more recent key. I am wondering should you have had a VPS service, and never a Devoted Server, which could cause you re-setting up yourself, after which not recognizing you possessed a more recent Plesk key version compared to original one you'd.

Should you be not receiving billed, perhaps you should have informed us, rather than attempting to make the most of might pull off free service, then playing dumb whenever we cancelled something i was not receiving taken care of. On your part proclaiming that we stopped your bank account, my stomach feeling is the fact that there's far more here than you're letting on---as though we didn't ask you for, we'd just discontinue service without first attempting to invoice you and also obtain the account compensated. Should you did not repay what you owe, Only then do we might have stopped your merchandise. Your claim is very fishy on that one...

We haven't had major network issues in more than 3 years now, since our entire network was upgraded/changed and new network engineering staff hired. Stomach feeling once again is you were built with a VPS, and for the most part your node was going through slowness to complete your usage or using other clients discussing exactly the same node.

Provide ticket number(s), and let's wait and watch particulars of the claims, and find out precisely what really happened the truth is.
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I'd never use burst.net simply due to this publish. This really is poor management and customer support abilities from you. You do not go accusing a person and point fingers their way for his or her services no longer working correctly. Should they have an evaluation regarding your service, you request them for any ticket number and enable them to the very best you are able to. Sure wouldn't wish to host having a company that might be that rude in my experience especially on the public form for everybody to determine.
I'd never use burst.net simply due to this publish. This really is poor management and customer support abilities from you. You do not go accusing a person and point fingers their way for his or her services no longer working correctly. Should they have an evaluation regarding your service, you request them for any ticket number and enable them to the very best you are able to. Sure wouldn't wish to host having a company that might be that rude in my experience especially on the public form for everybody to determine.

Should you needed to endure the nonsense on WHT that we must, your opinion might change. We learned sometime ago that being nice kissing tush doesn't work on WHT. Clients have to be known as on their actions on WHT, otherwise things get beyond control, or we glance bad even if we are within the right. Sorry, but we've every to fully stand up to live in, from the lies, half-facts, client errors/problems, AUP/TOS abusers, trolls, non-factual/non-complete information, and general nonsense that continues around here. We have seen a lot of it, once we cope with your budget hosting finish from the spectrum. Running out of energy appreciate that around here, however, many cannot.

I uphold my philosophy the client isn't necessarily right, but each client is essential, as well as an attempt ought to be made to ensure that they're happy, if they're capable/warranted being such.
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Should you needed to endure the nonsense on WHT that we must, your opinion might change. We learned sometime ago that being nice kissing tush doesn't work on WHT. Clients have to be known as on their actions on WHT, otherwise things get beyond control, or we glance bad even if we are within the right. Sorry, but we've every to fully stand up to live in, from the lies, half-facts, client errors/problems, AUP/TOS abusers, trolls, non-factual/non-complete information, and general nonsense that continues around here. We have seen a lot of it, once we cope with your budget hosting finish from the spectrum. Running out of energy appreciate that around here, however, many cannot.

I uphold my philosophy the client isn't necessarily right, but each client is essential, as well as an attempt ought to be made to ensure that they're happy, if they're capable/warranted being such.
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Honestly, individuals who'd avoid you because of you here - likely are the types of people that would start threads exactly for example that one. Can't say I blame you because of not getting steamrolled.
Honestly, individuals who'd avoid you because of you here - likely are the types of people that would start threads exactly for example that one.
Exactly.

I have stated this for a long time now.
The kind of clients you might "turn off" can often be a positive thing -- you are frightening away trouble.
I'd never use burst.net simply due to this publish. This really is poor management and customer support abilities from you. You do not go accusing a person and point fingers their way for his or her services no longer working correctly. Should they have an evaluation regarding your service, you request them for any ticket number and enable them to the very best you are able to. Sure wouldn't wish to host having a company that might be that rude in my experience especially on the public form for everybody to determine.
Why would an unmanaged host evaluate the service and then try to assist them. Confident that it had been network or hardware related but Burst has stated it is the clients fault being software related. Nothing other than the is required.

Honestly, individuals who'd avoid you because of you here - likely are the types of people that would start threads exactly for example that one. Can't say I blame you because of not getting steamrolled.
+1.
In searching in the OP's tickets, most - if not completely - from the Plesk issues had different causes. For instance, in 04/2010, the customer (or his admin/staff) went upgrading that was found to interrupt the Parallels Panel web-engine

Another problem was associated with an issue in communication between your Manager (billing and automation software) and Plesk.

In June, the OP posted multiple Plesk orders and cancellations, so Plesk was installed and removed multiple occasions.

The newest problem - the one which motivated this thread - wasn't associated with Plesk whatsoever. Because it works out, the payment made toward the final invoice was short $.10. Because the product is automated and also the client didn't e mail us as he had received past due invoice notices along with a suspension warning, the vps was disabled. Had the customer approached us upon delivery of the first past due notice, this might have been easily fixed. Rather, the problem led to automatic vps termination. Our customer support employees are presently trying to utilize the OP to exchange the server.
To be sure the op may of skipped out some good info, proabaly while heOrshe's anoyed. We're not seeing the entire story.

but, the infomation you have found here is between your client, IE the clients billing situation, the customer support tickets (a brief description anyway). You've shared this towards the public.
To be sure the op may of skipped out some good info, proabaly while heOrshe's anoyed. We're not seeing the entire story.

but, the infomation you have found here is between your client, IE the clients billing situation, the customer support tickets (a brief description anyway). You've shared this towards the public.
There exists a to defend ourselves from the client's accusations. He opened up the doorway together with his posting allowing us to refute such.
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To be sure the op may of skipped out some good info, proabaly while heOrshe's anoyed. We're not seeing the entire story.

but, the infomation you have found here is between your client, IE the clients billing situation, the customer support tickets (a brief description anyway). You've shared this towards the public.
I see no harm in stating that a bill was compensated $.10 short... There's nothing private about this and that i don't even observe how a online privacy policy would cover this type of statement. If you are the OP and you are concerned your privacy has been violated, then possibly consult a lawyer... If you are not the OP, well, it does not really concern you unless of course you are a person and you're feeling they are breaking your privacy.
There exists a to defend ourselves from the client's accusations. He opened up the doorway together with his posting allowing us to refute such.
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I dont disagree you have the authority to defend yourself however, you just don't disclose information that's beteen the customer and the organization

When i stated, the op probally would of skipped information out, are we not every carried this out before? Should you possessed a store along with a account holder stated somthing bad can you discuse the clients last payment and what went wrong?

I am not trying be an arse just dont accept revealing this kind of information.

I see no harm in stating that a bill was compensated $.10 short... There's nothing private about this and that i don't even observe how a online privacy policy would cover this type of statement. If you are the OP and you are concerned your privacy has been violated, then possibly consult a lawyer... If you are not the OP, well, it does not really concern you unless of course you are a person and you're feeling they are breaking your privacy.
True it dose not concern me, however i would not disclose any details about a clients account or support demands with no concent, nomatter exactly what the circumstance. It is not about legalities, just my own opinon.
True it dose not concern me, however i would not disclose any details about a clients account or support demands with no concent, nomatter exactly what the circumstance. It is not about legalities, just my own opinon.
And that is ultimately an ethical decision that you would need to make, when placed for the reason that situation. Neither option is always wrong.

In cases like this, where Burst has been charged with something more important much more reality the problem was because of a mistake around the OP's part (likely a PayPal subscription which was $.10 lacking, or something like that similar) - it does not seem sensible responsible it on Burst.

Burst certainly has Too many clients to have the ability to chase lower every single one which decides to not pay their bill (or otherwise to pay for it entirely). Enhance the truth that they are within the budget market where most appear to consider that "not having to pay = cancellation", they need to do the things they can to recuperate assets for the reason that situation to keep profitability.

Overall, I can not use whatever difficulties with the way in which Burst has/is handling this.
I additionally think the OP isn't being very honest. They unsuccessful to ask you for? Really? And have you inform them concerning the problem or else you attempted to consider advantage in it by setting it up free of charge?

Also, network problems don?t just knock-off the user interface and websites, they are doing it for the entire server. I believe you're virtually not aware of what you're speaking about. In case your problem was the user interface plus websites being lower and also the server was obtainable it had been an application problem, not really a hardware or network problem. Newcomers usually confuse this and reclaim SLA credits once they removed their Apache software after which claim the entire network is lower.

Also, how can you expect a manage plan to work should you keep resetting things and clearing things off like Burst stated you most likely did.

This is why companies should not enter in the cost selection of Burst simply because they just attract this type of clients that nobody wants and merely blame the provider for everything, even if the website gets less visits or their WordPress can not be installed.

People must have fundamental computer understanding once they employ a VPS. It jogs my memory from the customer calling as their Home windows PC wasn't startup both at home and it sure would be a problem from the hosting service. Or even the one one saying the host company required away their mouse cursor and that he wanted it back at this time.