I had been just reading through a few of the posts here. It appears that you will find some real horror tales coping with website hosting companies. Now rather than me suggesting about how "our service is preferable to the relaxation, include us" type of factor, I wish to here you talk to us (the webhosting company) at least. I'd really appreciate some replies stating precisely what urkes the hell from you about these webhosting companies, and why is a webhosting company good. I just read these posts which is type of scarry to consider people really work by doing this. Our organization really wants to do things right, (we do not ever desire a status like ICOM.COM has) and believe than to carry out that than have individuals who don't provide a hoot about us, explain why is a web-hosting good within their book.

Thanks!
------------------------------------------
DigitalFairplex Hosting Services
------------------------------------------
It is rather simple, really. Everything begins using the attitude (philosphy) of the (or other) business.

1. Inform us the reality! Don't make an effort to mislead or trick. "Unlimited bandwidth" is really a lie, especially because of the restrictions from the related cpu usage on shared servers. What some companies call marketing terms is simply another word for lies.

2. Possess a arrange for a customer's growth. What a lot of you call mistreating assets is just unpredicted growth and recognition in our sites for a lot of us. Rather than crippling our sites (and losing a person along the way), why don't you possess a intend to accommodate our growth, like shared servers with less accounts in it included in upgrading plan?

3. An extensive and simple to use user interface. It cuts down on time needed for support in your finish, causes it to be simpler for clients, and it is a in a major way saving idea throughout.

4. Virtual server accounts (instead of virtual hosting) that allows us rent space and re-sell that space to accounts we host, with merely a nominal charge for that other domain names discussing that space. In the end, we're already having to pay for that space and also the bandwidth. Exorbitant charges for pointing domain names is crazy.

Without doubt others here will their very own suggestions, possibly even technical ones, however it all begins using the attitude of the organization. Anything else is secondary.

Among the truly lousy hosts I have used has good technical choices, including a great user interface, but unsuccessful totally alternatively points I pointed out here. Their attitude is abysmally poor.

I understand other site managers, besides myself, who are prepared to sacrifice a few of the features in return for a great attitude, as reflected in customer care, and honest choices. Such companies inspire confidence, specifically for individuals people who host other sites and have the effect of them. Whenever a host clients are bad, it can make us look bad also.

Don't make us look bad.

Have a look in the thread began by Frank Rietta. His new site for hosting sets a higher mark for host companies. It's refreshingly honest, informative, and fully unveils what every possible client ought to know. If you are using that for example, and support it having a similar attitude, you will not fail.
Hi Duster.

I simply desired to publish a fast message as to the you stated, against my better judgement.

If only that customers/clients were really like you and also a couple of others during these forums. Wanting customer support and support over cost featuring, but alas, we reside in the real life where cost featuring always wins out over support. Just consider the posts within the forums here.

It's funny to see your comments ought to published in here. Constant complaints about different hosts proclaiming that they get no support, however in the identical thread they are saying "hey, I discovered abc.com plus they provide the same factor for $10.00" rather than "hey, I discovered abc.com. It's $5.00 more monthly, however the guy appears to actually worry about me like a client contributing to my website".

People want the large things in existence, 10 GB of traffic and 500MB of space for $10.00 monthly, when the things they most likely require is 1 GB of traffic and 5MB of space, however, you can't let them know that. At these times, it turns from a game title of support and repair to a game title of grab as numerous clients as possible, to assist pay your costs.

To be sure along with you, the approach that Frank required is admirable. I have never witnessed a brand new company say, "hey let me know that which you consider my website featuring". Maybe we want much more of that. But to ensure that such things as this to operate, clients/clients have to relax a bit concerning the all features and price for your matter while focusing on customer care.

Sorry, this might seem sensible, just began rambling.



------------------
Mike Astin
WebAuthorities
sales@webauthorities.com
DigitalFairplex,

I'll just add this on: Truth in advertising, and Customer Support.
------------

Initially published by MikeA:
Constant complaints about different hosts proclaiming that they get no support, however in the identical thread they are saying "hey, I discovered abc.com plus they provide the same factor for $10.00" rather than "hey, I discovered abc.com. It's $5.00 more monthly, however the guy appears to actually worry about me like a client contributing to my website".
Mike, this a person's for you personally: (not trying to become a jerk)

These host were built with a lifetime deal for $300 once charge. They required my money (two times), and provided 1 / 10 the things they guaranteed and zero customer care. I dropped them such as the lead explosive device they're.

My current host offers slightly less then them however i will finish up having to pay more for his or her service simply because they have proven me in lots of ways they've the service level we starve for.

Basically was still being searching for a number, I believe Rietta Solutions would certainly be right available online for with my current host.

Smiles everybody!
tk
Initially published by tk:
My current host offers slightly less then them however i will finish up having to pay more for his or her service
Clarification: slightly less spec-smart, and charges more since it is a continuing charge.

(...company, I actually do seem like a dip for falling for that "lifetime" plan scam.)
Initially published by MikeA:
Hi Duster.

I simply desired to publish a fast message as to the you stated, against my better judgement.

If only that customers/clients were really like you and also a couple of others during these forums. Wanting customer support and support over cost featuring, but alas, we reside in the real life where cost featuring always wins out over support. Just consider the posts within the forums here.
Mike, you are wrong for many reasons. Cost featuring won't always conquer support. It is best to read "In Search of Excellence. Likely to excellent real existence illustration of support and repair beating cost. One situation involved a hospital requiring to computerize their procedures. Despite a financial crunch, they opted for IBM, who had been fully 25% a lot more than other people. It had been service and support that made that purchase. IBM would request a backup via a nearby steel mill if their system crashed coupled with offered on their own value and support. A healthcare facility representative stated that [despite their financial constraints and IBM being 25% greater] "the decision was easy".

It's funny to see your comments ought to published in here. Constant complaints about different hosts proclaiming that they get no support, however in the identical thread they are saying "hey, I discovered abc.com plus they provide the same factor for $10.00" rather than "hey, I discovered abc.com. It's $5.00 more monthly, however the guy appears to actually worry about me like a client contributing to my website".
You will find people here that like support within the cheapest cost and certain features. You will find also individuals who would like all they are able to reach the cheapest cost, as well as free. If you feel all clients are alike, you are wrong again.

You are also wrong if you feel getting clients is equivalent to keeping clients. You will find a lot of bad website hosts available that a lot of us have undergone a couple of (or several). Many people are lucky and will see a website such as this first, and employ the data onto it sensibly to locate a good host the very first time. Nonetheless, a lot of individuals have switched in one host to a different.

When I stated, everything comes lower towards the philosphy of the business. You are able to level with prospective clients and treat all of them with respect and intelligence, letting them know the reality and telling them about causes of things, like certain restrictions. Or, that you can do regarding many more and pepper your website with lies. (You are able to delude yourself that they're just marketing terms, however the relaxation people recognize them as lies.) You will get the naive, the stupid, and also the idiotic and lose a number of them once they uncover the reality, or are otherwise unhappy with support. Essentially, both of you may have become that which you deserve.

Would you like to focus on individuals with personal sites and figure they deserve the things they get for thinking the lies, or would you like to focus on business owners , generating their trust and KEEPING them as clients? Any reasonably intelligent entrepreneur values the idea of value within the cheapest cost.

"The bitter taste of poor service remains lengthy following the memory of the sweet deal is forgotten."


People want the large things in existence, 10 GB of traffic and 500MB of space for $10.00 monthly, when the things they most likely require is 1 GB of traffic and 5MB of space, however, you can't let them know that. At these times, it turns from a game title of support and repair to a game title of grab as numerous clients as possible, to assist pay your costs.
Really, you can tell most of them. It's the way a company will get individuals clients that means something. If lies are members of their tactics, then which kind of clients do you consider they'll attract? Play games to obtain clients if you would like, but some people desire a host who does not play games.

To be sure along with you, the approach that Frank required is admirable. I have never witnessed a brand new company say, "hey let me know that which you consider my website featuring". Maybe we want much more of that. But to ensure that such things as this to operate, clients/clients have to relax a bit concerning the all features and price for your matter while focusing on customer care.
Wrong again. It'll work due to the fact you will find individuals who search for service and support. I am one and that i know several more. You can be assured that people too reside in the real life. None people are able to afford to possess our sites suffer by any means for insufficient support. We host sites for companies and happily pay a little more for any reliable webhost.

I simply lately experienced my own devoted server in order to control that reliability and support. Otherwise, I'd be going for a much closer take a look at Frank's site and seriously thinking about it as being my next host.

Sorry, this might seem sensible, just began rambling.
It made plenty of sense, Mike. I simply want to broaden your point of view, figure out what your company's values are and discover what type of customer it really wants to attract. You are able to play games if you would like, however, you wont get it done with my money and status, or individuals associated with a reasonable person.



[This message continues to be edited by Duster (edited 05-27-2000).]
Duster,

I did not would like to get into some type of a war, I simply desired to express my estimation. Everybody is titled to his/her opinion, but consider the posts, they do not lie. Sure, their are cases when cost does not win out over service. I wager that for each one which we have seen published here, 4 people take nomonthly.com on their deal. Why, cost. There's NO reference to support on their own site, none which i may find. Kind anybody want to register having a site that shows no visible signs and symptoms of supporting their customers. Cost.

Consider the posts here as well as on other sites. "I'm searching for 500MB of storage and 10GB of bandwidth with little if any overages. I want a minimum of 50 POP accounts, a user interface, and my finances are $10 monthly, who are able to do that." It is really an example, however i view it Constantly. What about "What would you think about Interland?" rather than "Who has got the best technical support?" On page one of the very forum, I see "what about that one" or "This one sucks" or "Unlimited Bandwidth", but there's not just one single one publish which has the term support within the title. Actually, just browsing with the first three questions, they do not mention support.

I do not take part in the games. Provided my clients using the best support will be able to and that i constantly hear, "thanks Mike to take that extra step", but offering this type of support is not leading to hordes of individuals in the future banging on my small door.

For those who have 2 ISP's that offer exactly the same account and something prices it at $10 monthly and also the other you do it at $20 monthly, then I'll wager that from 10 people a minimum of 8 of these will register using the cheaper of these two. When you are purchase a vehicle, you choose out what you would like, then you definitely shop to find the best cost.

If only it were different, but that is the actual way it is and that i don't have to broaden my perspective to determine the website hosts using the cheaper costs are obtaining the clients.
Well Personally i think the need to publish in responce for your last message.

I had been among the individuals who registered for any 14.95 Web service provider 24 months when I had been on MSN for 19.95. You know what, I left within 16 days as their speed Drawn. I acquired two times as quickly speed for which, 5 dollars more. Sure the support was there however they were running on mabey 2 overloaded T1's which I didn't know at that time.

Cost is not important around you may think. It could matter with a teen (sorry I am not bashing on everyone or free nevertheless its the reality). All the inexpensive hosts get many of these teen and newbie clients who mabey obtain a 20buck allowance per week, you believe a teenager will really spend much on webhosting? Therefore if thats your market go for this, but I am within this game for that long term, I made my prices reasonable and that i provide top quality support. I'd rather obtain a customer making them a person for existence, instead of getting all of the clients I'm able to simply to ask them to leave me 2 several weeks in the future. Its my view that individuals companies who aren't concentrating on keeping a person for over a couple of several weeks will rapidly diminish, Because to consider it so why do problems occur.

They occur because.

1) You receive more clients than you are able to handle due to a budget cost.

2) You decelerate and also over load your servers with to a lot of clients, again due to the reduced set you back must make sacrifices.

3) People start departing due to 1 and a pair of and tell their buddies about 1 and a pair of and say don't host with the and thus. Thus you finish up without many clients and bankrupt.

Just my opinions.

Sincerely
Daniel Pearson
Boss UltraSpeed USA
ICQ: 7021831
Goal: UltraSpeedUSA
Email: dpearson@ultraspeedusa.com http://www.ultraspeedusa.com

Daniel -

Before you begin making wise comments and stating invalid claims I'd think about the following:

A) You're just a teen yourself. You're speaking about small $20 each week considerations, as a teen yourself, don't quite understand your concept towards the message you published.

B) Don't call your Boss of the company when your small business is not really incorporated yet. I've already checked together with your Secretary of Condition, with no fictious title has been filed yet. This is wise from you to obtain that taken proper care of, prior to being responsible for other activities that could happen together with your business not registered using the condition.

If only you luck running a business. Your site does look great, as well as your prices and packages appear fairly accomodating.

Thanks
Me as being a teen means little or free.
"don't quite understand your concept towards the message you published." I am unsure should you mean you do not quite understand my point or if you feel I do not...
I realize it quite clearly since most companies try to depend on 10 dollar packages more or less and allegedly make use of the law of earnings, I can not quite comprehend offering 10+gig 300+ emails etc on the 10 dollar per month account and expect to create a profit should you really offer good services and individuals make use of the offer.

Are looking for an account balance in the center of all this.


Also on the side note , yes the documents is incorporated in the works and I am getting my ducks consecutively soto speak but to help you happy i'll modify my signature

Sincerely
Daniel Pearson
UltraSpeed USA
ICQ: 7021831
Goal: UltraSpeedUSA
Email: dpearson@ultraspeedusa.com http://www.ultraspeedusa.com


Better?

Interesting wishes I am working my rear off and away to provide the perfect (although not least expensive , I'd say I am in an average cost yes/no ? I play the role of fair a minimum of.

Mike,

There is no war here, only a calm discussion and discussing of viewpoints. As I respect your opinion, I understand for certain that the point of view only addresses one segment from the website hosting market and doesn't hold true on the larger base. You will find real existence good examples here, from clients and firms, that support my contention that honesty, service and suppport will attract and retain a lot of clients.

The posts also ., nor will they tell the entire story. You will find posts where people request concerning the service, or complain about the possible lack of it, so you are missing or disregarding an essential facet.

It's appropriate that you simply bought up cars. Research has shown that, around the average, a vehicle buyer will inform 3 buddies if they is content. Otherwise, they'll complain to 10 people. That ensures they are a lot more than 3 occasions as prone to complain regarding praise.
When we assume similar figures about website hosting (becasue individuals figures derive from people, not cars), we'd anticipate seeing much more complaints than praise.

You will find a number of other stuff you neglect to look into your narrow view. One would be that the little bit of individuals who publish listed here are not always associated with all segments of website hosting. In the end, individuals pleased with their hosts (at whatever cost they're having to pay), don't have any reason to appear elsewhere, definitely not to complain.

These guys that lots of people read posts and do not make sure they are (I am not keen on the word lurkers), and might be searching for info on support and just how good a business is. This is also true for individuals who may have had bad encounters, possibly with cheap or laying hosts, and wish to create a sounder decision for his or her next one. Instead of repeat exactly the same questions, they read what others request or condition, and employ the data for their benefit.

You've also completely overlooked my point concerning the distinction between getting clients and keeping clients. Many of the many inferior companies have become clients through their lies. They also have lost many clients. Read again my earlier comments about keeping clients, I am not likely to repeat myself further about them.

The very best three questions are hardly associated with a whole industry. Nonetheless, around the (presently) third question, Used to do visit a company handed down becausue of deficiencies in support, and there is no reference to cost. You are wrong again.

Good service and support alone might not enable you to get many clients. Some marketing is necessarty. However, they can help you keep your clients you've, plus they may, consequently, refer start up business for you.

You stated " wish it were different, but that is the actual way it is and that i don't have to broaden my perspective to determine the website hosts using the cheaper costs are obtaining the clients."

It's different, Mike, and also the companies using the cheaper prices aren't getting and keeping all (as well as most) from the clients. It's not necessary to broaden your perspectives, but when you do not observe that, then you are only seeing a small sector from the spectrum of existence.

"The real voyage of discovery consists not in seeking new lands, however in getting new eyes."

Marcel Proust
Daniel -

Yes - I wasn't really critizing you.
I had been simply providing you with words to reside
by, for as legitimacy and the like for the
company. I'd rather not see any longer webhosting company's being non-legit, not the best documents filed etc, thats the only real reason I'd requested.

So far as anything else goes - yes, you've very affordable prices. I am not real sure concerning the $39.95 monthly package, but you are aware how individuals are....... It is good to provide it.

Thanks


I'll certainly be legit, I do not intend on being other smart.

I am still fine-tuning the package. What can you suggest I increase/decrease around the 39.95 one then?

Sincerely
Dnaiel Pearson~
One factor we as customers frequently do is become really pennywise and pound-foolish. We have had a lot of clients arrived at us and say they left their last host due to down time. Sure down time sux, however the problem is when a website manages to lose only one purchase due to down time at one of these simple low-listed, no service sites, they are able to lose from $10-$100 (est)...Sure they saved $4 per month by using a cheapy service, but all an abrupt that same $4.95 per month service cost them $104 per month. That is not to say the eyeballs lost as their site loads gradually. Like my father always stated - Choose the right and you'll not be disappointed. Pay 4.95 per month, and you'll save $5-$10 (pennies) but losing sales and clients can cost you much more (pounds). I am not pitching ours because the finish-all service, just creating something for purchasers to consider with any potential hosting purchase.

Chris Marks
KBS Website Hosting http://www.netfronts.com/
Daniel -

I'm from my desk at this time.
Allow me to look after i return to the
office tommorow, I provides you with
my suggestions then. Nevertheless its totally
your decision, it is your company afterall!
Duster,

To be sure, we are talking about, but stop saying "your wrong". No I am not wrong, it is just my estimation, just when you are not wrong. I simply dissagree along with you. After I publish to those discussions, I observe how angered many people get also it begins a war, I simply did not want that to occur here.

I totally accept yourself on keeping clients. Customer care and repair may be the primary way that you simply do this.

I'll use myself for example even though I am just one individual, I believe that I am as fashionable as the next one.

Initially when i first began, I sought out a number that gave me exactly what I figured which i needed and also at the very best cost. I discovered FutureQuest (boy did I luck out!). There service and support was great, however the primary reason I had been their was cost featuring. They transformed their prices and that i could not manage to stay their, and so i sought out a brand new host (while using host SE's) and located Host-All.com and discovered what sucky service was, however i choose them due to cost. After about two several weeks of not receiving any support, Then i left them and opted for sitehost4u.com (the man who now is the owner of linuxwebhosts.com)in which the service am-so however the cost was great. It required me three occasions before I recognized that support was #1 for me personally and cost was secondary, and so i leaped ship and visited Rackspace.com and also got my very own server. Their support is fantastic. Lately I opted for Alabanza (support and cost were the primary issues, with support being #1).

I believe that the person with average skills who would like to begin a website, will get web finds someone offering $5 or $10 accounts and selects them. I do not believe that support even makes the image. Most likely once they make it happen they understand that support is essential, however i believe that cost is exactly what drives them.

I realize what you're saying. I simply don't believe that support may be the driving problem when someone picks out a brand new host site. Maybe when they're choosing the second or third new hosting site, although not the very first.

Ultimately I believe that the most crucial factor is honesty. No laying. No "here's a good deal for $5 monthly" simply to browse the small print and discover there's a $50 setup fee. Forget about false advertising.
Hello,
I though I'd give my estimation about this matter.

Based on my concept of a functional company for example website hosting ones, the concept would be to:
- Get new customers
- Keep the old clients

Therefore the idea is clearly to give the cheapest price you really can afford and supply service following the initial payment.

Now, for me, the cost a person is having to pay is of little importance. I am talking about which i will treat any clients, whether it's a devoted server at $500/month or perhaps an acocunt at $10 with similar speed and professionalism (is the fact that british?).

In addition, from my current encounters, a person will request for assistance (on the serious matter) and can require some exchange. This exchange, if handled correctly by the pack leader responding to towards the e-mail is very short and fast. You need to be alone with 1000's of clients to possess a problem responding to for them.

I believe that things i am realizing now in nearly all companies now's pursuing the "Microsoft" method of doing things. Get as numerous clients as possible, then when you are the greatest it's not necessary to worry about other things but cold cash. For me, getting money in mind principaly when beginning a business is simply bad. You'll want fun and like your work to become really carrying out a good job.

You are able to fool anyone to join you, however, you can't fool it to remain along with you. With that said, I believe that you simply can't know if a number offer better service than another just searching at their prices. I understand some hosts at $5.00/month with great technical services and experienced some at $30 for the similar features with awfull one.

Briefly... discuss with to understand about a business, it is the best that you can do.


------------------
[F?lix C.Courtemanche Web Design Service]
[Mind Designer Co-Admin]
[website owner@can-host.com]
[Can-Host Systems http://can-host.com ]
Deliver that which was guaranteed.

Sounds somewhat apparent statement however when a business offers 24-hour support response some time and does not return having a client until after five days and 7 e-mails later, this is a problem. Basically honestly believe will be able to return to a customer within each day, I'll promise to provide support within 24-48 hrs rather.

Whether it reaches a place where I can not return messages even within 48 hrs, then I'll rework something -- whether it is the promise on my small Site, or I'll hire another person that helped me to.

Basically would be a beginner, I'd want explanations of individuals "technical term thingies". Like "what the heck is definitely an Oh-see-3 double-wishbone suspension to St. Nick"? Personally, i don't notice when website hosts don't provide explanations -- since i have know what they're and what I am searching for -- but nontechnical beginners (which you will find greater than one might generally assume) will not possess a clue.

Behave like clients -- even potential ones -- do The favor rather than the other way round. I've been switched from Web hosting companies as their sales agents just discovered as rude within the response e-mails to my queries.

Update the organization site REGULARLY. It may be just a little factor, but I have seen a couple of website hosts that say one factor on detail pages that contradict what's on summary pages, for instance.

7
Mike,

You're wrong whenever you condition your opinion as fact and put it on globally to any or all people and also to a whole industry, especially considering evidence on the contrary. Many people just won't be convinced through the details.

Your recent claims still indicate that you simply think about almost all clients because the same, and, when you may think that, you're mistaken. You stated "I believe that your person with average skills who would like to begin a website, will get web finds someone offering $5 or $10 accounts and selects them. I do not believe that support even makes the image.

Most likely once they make it happen they understand that support is essential, however i believe that cost is exactly what drives them."

That's the case with some people, and surely not every people. I understand several where support, including being careful of their demands, may be the primary factor, which was true the very first time.

I actually do call at your point of view and concede it is applicable to numerous Internet newbies, and also to most of the posts we have seen here. However, many appear to become from people searching for a number for his or her personal sites much more than business sites, yet you characterize them as the same. They aren't. Asn astute entrepreneur is familar with the idea of value within the cheapest cost and several understand that sometimes cheap is simply too cheap. In the event that weren't true, we'd be driving Yugos.

Among the other activities you've overlooked is individuals people who design internet sites and host them for the clients, either by ourselves virtual or devoted servers, or through merchant accounts. We search for reliable hosting. Our clients tend to be more worried about service and support than cost.

Your personal statement signifies you're too. Despite the fact that cost is really a factor, it isn't the main one.


  • 1