I'm wondering,

How can hosts find their staff? Many of them begin small I figure after which, hopefully, they grow just a little.

Does anybody know? I'd imagine lots of employees are getting utilized by contacts, some guy knows it other guy after which will get them connected.

Really large hosts might have a larger demand and publish adds and the like on jobs sites. I'm really just speculating here. Exactly what do you hosts are saying? Could it be difficult to find ppl to employ?

Jes



[This message continues to be edited by Taxibear (edited 07-10-2000).]
In my opinion, finding employees are simple enough. However, finding *qualified*, *aware* employees are difficult.

Technical employees are simple enough, though costly, to get - SysAdmin-types usually are available through various online job search sites (like Monster.com or HotJobs.com) with no troublel .. Hard staff to locate, IMO, is sales agents - since most individuals who be aware of internet aren't been trained in sales, and many those who have experience of sales know next to nothing online.

The easiest method to find staff is to locate another hosting company that has qualified staff and purchase that hosting company. Consider the majority of us (myself incorporated) not have the available money for everyone purchasing web hosting companies constantly, staffing is extremely difficult.

Additionally the truth that the unemployment minute rates are so low at this time (around 5% across the country, however, many areas, like within Massachusetts, we are at 2%!) that even when you get a qualified applicant you most likely can not afford to employ them.

Which explains why proprietors of small website hosting companies place in 70 to 80 hour days :-)

Best of luck,

Jason

------------------
Jason Ellis, Boss
Hosting Solutions, Corporation.
www.windowswebhost.com
Now offering Fully Handled Servers!
Jason,

From curiosity, what is the going rate for tech staff there? I am midway all over the world, so don't even request if I wish to link up (I'd like to, but I am studying)
BC,

The going rate varies a little. It is dependent on in case your a component timer or perhaps a full timer , first level support, sysadmin and so on.

The pay ranges for full-time beginning @ a minimal finish tech @ about Cheapest 20-30,000 annually and greatest is well up to a business really wants to pay.

I have seen some sysadmins take lower having to pay jobs with contracts stating when the organization develops to have the ability to outlay cash more they get boosts and so on .

Obviously Jason is appropriate, I really like these 18 hour work days LOL.



------------------
Sincerely~
Daniel Pearson
UltraSpeed USA
http://www.ultraspeedusa.com
Goal: UltraSpeedUSA
ICQ: 7021831
Email: dpearson@ultraspeedusa.com
Phone: 1-205-785-1872
I have thought it was more difficult to get tech support team really.

In my opinion, if they're *qualified* to reply to the greater technical questions, they'd prefer to be programming than responding to emails all day long. Many people with sufficient understanding to reply to the questions want the pay of the programmer. And individuals quite happy with responding to emails tend not to have sufficient understanding. It is a real catch22 situation

The finish outcome is frequently occasions hosts with "incompetent" tech support team because it is difficult to pay a programmer's wage to a person who'll answer 50 "how will i FTP" questions so they may be there once the real technical question arises. Another kicker would be that the tech support is equally as much the salesforce because the salesforce is. Somebody that is really qualified to handle technical support box is an extremely particular someone!!

Whenever you discover the "Fountain of Tech Support Team" tell me

N
well N, You are able to allways do when i do.

Do not have a sales department, the UltraSpeed technicians and myself do all of it. Weren't necessarly one factor. Eventually were a tech, a later date were programming something and subsequently were responding to emails after which re-producing a kernel heh.

I believe tech's make excellent sales agents because to market something you *MUST* comprehend the product you sell.



------------------
Sincerely~
Daniel Pearson
UltraSpeed USA
http://www.ultraspeedusa.com
Goal: UltraSpeedUSA
ICQ: 7021831
Email: dpearson@ultraspeedusa.com
Phone: 1-205-785-1872
N and Daniel,

Just reactions. It had been just as I figured and that i guess the problem there in america is equivalent to right here (around australia), just on the more exaggerated scale.

What N states about technical support ppl attempting to program is very true. I did previously do technical support for my current company (before I upgraded) and that i got so tired of coping with customers' neverending lists of questions, attempting to plug my opportunity (when I am not really a salesperson - I am too honest! ), while remaining accountable for maintaining the majority of the comps within the place of work (all on the low salary) which i was *demanding* to become upgraded. I deem myself pretty competent in handling tech inquiries et. al., but I'd really prefer to be doing the frontend/after sales programming or doing pure network/sysadmin items that I really like doing for 3 occasions the salary as in comparison to technical support.

Well i guess.......
Do not have a sales department,
That's the way we made it for that first couple of years Lately the *best* factor I ever did was streamline "Sales@" and "Support@" together into one easy "Sevice@" box. It is rather simple for that site proprietors to possess one host to contact but for the entire FQ team to defend myself against any/all they are able to in one location....

N
Thanks men!

Interesting stuff this. Right here in Sweden hosts continue to be really small and couple of in amounts. You will find still lots which are operate on an independent basis, someone doing hosting on the devoted US server within their free time. This obviously effects the standard and services information (not QoS ) and support, and that's why I host from companies really situated in america.

All of you discuss choosing the best people to resolve support mails. What exactly are requested of those then? I realize you will find different levels, with respect to the persons skill.

Jes

[This message continues to be edited by Taxibear (edited 07-11-2000).]
To be sure with N that technical support employees are difficult to get. My point was that tech people (i.e. SysAdmins and developers) are simple to get - but SysAdmins and developers do *not* wish to sit and answer e-mail for 8 hrs each day. And i believe after i stated "sales" staff, I truly meant "customer service" staff (should you take a look at our site, you will see we do not list any sales agents - just customer support), which may include technical support. I suppose I ought to happen to be more obvious.

BC, so far as the going rate, that varies. I'm able to get part-time employees from local schools (senior high school and a pair of-year schools) for $6 to $7 an hour or so, however the hrs they are able to work are extremely limited. Their understanding is fairly good, though, being that they are dealing with computer systems constantly in class.

But to obtain a full-time staffmember with sufficient understanding and experience, Serta is appropriate - $20K to $30K is one of the absolute minimum.

For SysAdmins and developers - $50K or more is how they often run (if you can occasionally luck out, as Serta indicated).

Thanks,

Jason

------------------
Jason Ellis, Boss
Hosting Solutions, Corporation.
www.windowswebhost.com
Now offering Fully Handled Servers!
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